Principal Site Reliability Engineer

Job description

In the time it takes you to read this job ad, around 100 new accounts will have signed up to Linktree.

If you read through the requirements as a checklist and haven't ticked every box, please don't rule yourself out just yet. We've seen the research that women and other people in minority groups tend to only apply when the checklist is all ticks and no crosses. So if you think you have what it takes, hit that apply button!

At Linktree we're building Products and Experiences that are changing online behaviours across the globe. We are a fast-growing team of passionate and talented technologists that build scalable and performant products for our over 20 million creators, one billion+ monthly visitors, a community of valued development partners, and our own ever-growing team of internal customers. The experience of using our products is central to everything that we do, and underpinning those experiences is the performance and reliability of our systems and infrastructure. We're looking for a Principal Site Reliability Engineer to lead the continued development and improvement of our systems, infrastructure and Engineering culture.

What you will own:

As a senior technical leader, you will make contributions to Linktree's Product Leadership Team, a cross-functional collective of leaders from our various Product & Engineering functions that work together to realise our Product Strategy. You will join the ranks of several technical councils that drive Linktree's continued growth and success, and you will be an integral part of Linktree's Engineering Leadership Team, working alongside our most senior technical contributors - our best and brightest - to produce both detailed technical work and high-level architectural designs that solve our hardest problems in simple and innovative ways.

You will be accountable for the development of, and outcomes relating to strategies, systems and processes that amount to an Engineering culture that values metrics and User Experience above all else.

Want to know what a day could look like here?

  • Create and lead innovative programs, software, and analytics that drive improvements to the availability, scalability, efficiency, and latency of Linktree systems
  • Work in close partnership with product leads across multiple areas, on technologies across Linktree's entire stack to build fast, reliable and durable production systems
  • Work in tandem with the other Engineering Leaders to define and execute technical strategy and arbitrate technical processes and decisions
  • Build and maintain expertise with SRE and a culture that proactively supports the SRE needs of internal customers
  • Work closely with our senior Product & Engineering leaders to ensure wide adoption and support of SRE standards and best practices
  • Evaluate and propose new technologies and technology partnerships; contribute to new and ongoing build vs. buy analyses and decisions
  • Review and provide feedback on product documentation, release notes, integration specifications, architectural assets
  • Lead and grow a team of talented Site Reliability Engineers

Where and how we work:

We are a global, diverse group across age, gender, and race and offer a truly flexible and family friendly work environment. Kids, pets and the occasional delivery person are all actively encouraged to appear on our Zoom screens. All of us at Linktree work either fully remote or a hybrid "remote and in-office sometimes" approach and that will continue even when COVID is behind us.

We currently have offices in Melbourne, Sydney with LA coming next but our team is spread across Australia, Brazil, Indonesia, USA, Canada, Ireland and Nigeria.

Being globally distributed doesn't mean working to one time-zone and we offer autonomy and flexibility in how you structure your days and weeks. There will be the need for some collaboration outside of a "normal" 9-5 being a global company but we aim to work asynchronously where possible.

Our culture & benefits:

Linktree's company culture and values are based around collaboration, diversity, inclusion, and flexibility. Those are all nice words but to give you some more specific examples:

  • We have a paid 18-week parental leave program that is inclusive of birth and non-birthing parents and supports the whole parenting lifecycle
  • We are proud to offer all regular full-time and part-time employees 20 hours' paid volunteering leave per calendar year.
  • We have several diversity and inclusion initiatives underway, including a D&I council, training for all staff on neurodiversity, unconscious bias, and the incorporation of a transgender inclusion policy.
  • We prioritise our team's mental health, with all employees have free access to Headspace and Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.
  • All Linktree staff receive $1000 AUD towards setting up their work from home space

The Linktree Story

The average number of social media accounts is close to 9 per person these days. Chances are you’re also using more than 3-4 social media platforms - But where should someone who want to discover more about you can achieve that? In a highly fragmented digital world, the concept of presenting your whole self feels overwhelming to most - and that’s where Linktree comes in.

Creating this category 5 years ago, we launched a simple tool that allowed anyone to manage their corner of the online world. Want to link all your social media accounts under one link? Thinking of turning your passion into your income? Want to share your ideas, beliefs, or even just a playlist you like? Linktree has the platform to help you get it done.

It sounds good, we hear you say, but how do I know if it works? Fair question - why don’t you take it up with Facebook, TikTok, Redbull, HBO, Metallica, Alicia Keys, Selena Gomez, or Michelle Obama? They’re all using Linktree!

With an average sign up rate of 30,000+ new users per day for the past 18 months (with no signs of stopping), ans with our latest funding round of $45M USD announced recently, we’re on our way to make real impact on the digital world - and we’d love for you to join us for this ride.


  • Bachelor's degree and/or Master's degree in Computer Science or equivalent practical experience
  • 10+ years of software engineering experience
  • 10+ years of knowledge of emerging platforms, operating system principles, and programming best practices
  • Experience leading and implementing engineering projects at an executive level within distributed global organisations.
  • Experience with large-scale system design, algorithms, data structures, complexity analysis and software design.
  • Experience working with automation in critical production environments, ensuring their reliability.
  • Strong verbal and written communication skills and demonstrated technical leadership