Head of People and Culture

Job description

The Head of People and Culture role at Linktree is extremely important to our future plans as this person will design and build our processes and policies to ensure we maintain the strong culture we've built, as we continue to grow. Our aim is to be one of, if not the best company in the world to work for. So with lofty goals and plenty of work that needs doing, this should appeal to those that love greenfields projects and a challenge.


The dreamboat for us is someone with a strong general HR background, as you will be required to handle what we could call "traditional HR" responsibilites and ideally within scaled tech companies, as we are growing, a lot. We've grown from 20 to 40 people this year and added 3 million customer accounts from April to September, with no end of that growth in sight. 


As well as the "traditional HR" responsibilties, you'll be tasked with designing and rolling out:


  • Diversity and inclusion policies and frameworks
  • Parental leave policies
  • Employee training and benefits
  • Internship, graduate, and mentorship programs
  • Remote working policies
  • Employee onboarding and engagement processes and tools (almost certainly going to be Culture Amp for engagement)
  • Mental health programs
  • Career progression planning
  • Performance management frameworks and training
  • Oversee recruitment processes 

We do a lot of the above already, but if we have it already it needs polishing. If we don't have it, it needs creating. This is a hands-on role so you will enjoy working from concept to final product in your day to day. 

There is currently a Talent Acquisition Manager in our team, in fact, I'm writing this job ad, so you won't need to lead recruitment, but we will partner frequently and I'm interested to learn from you and happy to support you where I can. 


What are we looking for?

  • Experience in Senior People & Culture or HR roles in tech companies would be our first preference
  • Extremely approachable to all members and levels in our team
  • Experience in designing scalable people frameworks for growing tech companies would definitely appeal to us, particularly in regards to remote and distributed workforces
  • Bachelor's degree or higher in Human Resources
  • Proven experience in designing policies, frameworks and processes that improve workplace culture and performance
  • Resourcefulness; if you don't know the answer to something, you'll definitely know where to find it
  • The highest possible level of people skills and be able to make anyone in the business feel heard and included
  • A get stuff done attitude, that's really part of everyone in the company but especially this role. You need to be consultative and an advisor but get boxes ticked off too.

What else?

We are really big on Diversity and Inclusion here, so you should be too. Linktree is really proud of our team culture and we want to maintain that at scale so you will be our Chief People Infrastructure Architect. 


What do we offer in return?

To be fair, you'll have a big part to play in the parts we would write here. Benefits, opportunities, a culture that people hear about and want to work at that really values diversity and inclusion, mental health and collaboration. Not just words on a document, words that are backed up with actions. 


Linktree's company culture and values are based around collaboration, diversity, inclusion, and flexibility. Those are all nice words but to give you some more specific examples:


We are a family-friendly and flexible work environment with our team with a number of our team working hours around school and home commitments.


We have several diversity and inclusion initiatives underway, including a D&I council, training for all staff on neurodiversity and the incorporation of a transgender inclusion policy.


Our team is diverse across age, gender, and race and we are very proud of that.


Due to COVID we are all remote but even when COVID is behind us, we will be a mixed remote and in-office company. With our team already spread across 8 locations and 3 countries, we will always be some form of remote.


We prioritise our team's mental health, with all employees have free access to Smiling Mind
 & Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.

The Linktree story:

We have grown quickly in 2020, from a team of 20 people to 40 in the past 6 months, with more growth planned due to the continued expansion of our customer base around the world.


The Linktree journey begins in 2016 when co-founders Alex, Anthony and Nick were running a digital agency and using Instagram to make announcements about the artists they managed. Created as a side hustle to solve a simple problem, Linktree has well outgrown its roots, with over 8 million users worldwide, 20,000 new signups every day, and over 120 million unique views per month. Paired with rapid growth, Linktree has recently garnered much attention in the tech world, earning 4th place on Fast Company's "10 most innovative social media companies of 2020".


The Linktree audience is broad, spanning publications, artists, celebrities, fashion and beauty influencers, YouTube stars, sports teams and household brands, right the way through to individuals with a side hustle and micro-influencers. Linktree subscribers include Alicia Keys, Selena Gomez, Pharrell, Jamie Oliver, Vice, Red Bull, Adult Swim, Patreon, Naomi Campbell, Comedy Central, Gordon Ramsay, Billabong…and many more!


If this sounds like your dream role or you're not sure and have questions, you can email mitch@linktr.ee with your questions or your CV.